Delivery, Returns & Refund Policy

Payment Methods

We accept most credit and debit cards, including Mastercard, Visa Credit Card, and Visa Debit Card. We’re sorry but We don’t accept American Express. We also accept payment via Paypal, Bank Transfer, or cash.

We never store your credit card details or keep them on file and offer 100% secure transactions.

Delivery

The pricing on the product listings does not include delivery charges. This will be calculated at Check Out and added to your order. Your order will be delivered using a third party courier. Please note that delivery schedules displayed at the point of ordering or on your Order Confirmation are estimates only. They are not a guarantee that your order will arrive by this date. Where applicable you will be supplied with tracking information to track the delivery of your order.

Certain UK postcodes unfortunately invoke a surcharge. This includes the Scottish Highlands and Islands, and off-shore postcodes (such as the Isle of Wight, Isle of Man, Channel Islands, Scilly Isles, and Northern Ireland). (AB31-AB56, FK19-FK21,HS1-HS9, IV1-28, IV30-32, IV36, IV40-IV49, IV51-IV56, IV63,KA27-KA28,KW1-KW3, KW5-KW8, KW10-KW17, PA20-PA38,PA41-PA49,PA60-PA78, PH1, PH5-PH10, PH15-PH26, PH30-PH44, PH49, PH50, ZE1-ZE3). If your postcode falls within a surcharge area, We will contact you before We dispatch the goods. If you are unsure about the delivery cost for your area, please contact Us.

Any orders delivered outside of the UK may be subject to local import duties and taxes. These are the responsibility of the buyer and Stonewall Leisure are not in any way responsible for these. 

Delivery Times

We aim to dispatch your Order within 1-2 working days. Delivery will be made by courier on a 1-3 day service. If you require a faster service, please Contact Us to arrange this.

Some items are dispatched direct from our suppliers and as such may have a longer lead time and be subject to availability. Some items due to their size need to have a specialised courier. Charges are as follows:

RIB Beds
£70.00
10-12 Working Days
Solar Panels
£15.00
2-3 Working Days
Wheels
£25.00
2-3 Working Days
Towbars
£5.99
1-2 Working Days
Pre Loved
Collection Only
Next Working Day
Interior Panel Kit 1
£32.00
1-2 Working Days
Interior Panel Kit 2
£16.00
1-2 Working Days

 

Returns & Refunds

If you need to return an item because you no longer require it you may return this to Us, in its original packaging, unused and at your own cost. You must first email us at onlinestore@stonewallleisure.com to inform us you would like to return at item. We will then authorise your return if applicable. You have 14 days from receipt of your order to return it back to us for replacement or refund. You will not be refunded your original shipping charge. Please include your delivery or return note inside your parcel so that we can identify your order, without this we cannot process the return. We recommend that you use a recorded-delivery service and obtain a certificate of postage.

We take the utmost care to ensure your order arrives to you in the most pristine condition. However sometimes things go wrong. If there is a problem with your order, or you have received an incorrect item, please contact us as soon as possible so that we can rectify this for you at onlinestore@stonewallleisure.com.

We advise you to check for any transit damage upon receipt of your order. If you suspect there could be damage from the courier please sign for your item as ‘Product Damage’ and contact us within 24 hours at onlinestore@stonewallleisure.com directly to rectify this for you.

 

Once authorised, please send returns to:

 

Stonewall Leisure Ltd

Unit 2a Terry Dicken Industrial Estate

Ellerbeck Way

Stokesley

Middlesbrough

North Yorkshire

TS9 5JZ

 

Any refunds will be processed via your original payment method.

 

Warranty/Guarantees

Dometic products come with a two year manufacturer’s warranty. For assistance with warranty issues Dometic provides authorised service centres across the UK and Europe. You can find your service centre here: https://www.dometic.com/en-gb/uk/find-a-dealer.

Your statutory rights under English Law are not affected in any way.

 

 

 

JD - Full VW Campervan Conversion

I contacted Stonewall leisure after being let down by other ‘well known’ conversion companies in the area. Chris was great, visiting me at work to discuss my needs, and promptly submitting a quote to complete the full conversion I wanted.
Through out the process of choosing the interior layout, spec and finish he was always on hand to offer advice, suggestions and offer reassurance that it would all look great!

Fast forward to completion of the conversion, and what can I say. I was, and still am absolutely blown away with what has been created. The van is better than I could have ever imagined it would be and looks absolutely stunning!
Everything has been completed to such a high standard, and it feels like Chris has personally invested himself into the conversion, taking care to ensure everything works perfectly and adding little touches to improve the usability of the van.
Nothing was a problem, and updates were forthcoming throughout.

I would not hesitate to use Stonewall again in the future for any future conversions or work on the van.
I’d thoroughly recommend them for anything van related as my experience has been nothing short of outstanding.

Thanks Stonewall, and indeed Chris for making a lifelong dream a reality!

Jd vw campervan
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Paul - VW Campervan Conversion

I've just collected my van from stonewall leisure who carried out the conversion for me and absolutely blown away by the end result.

I set about trying to find a conversion company that would offer a bespoke service and try some of the ideas I'd seen on the forum (roof lining being one) unfortunately not many were keen to go outside of their tried and tested offerings but the owner of stonewall couldn't have been more helpful in working with me to achieve them even if it was not something they had done before. Nothing was too much trouble and their attention to detail is second to none.

They're a relatively new company but the owner is extremely knowledgeable and from my experience will bend over backwards to help you achieve your dream vehicle, sadly a customer service trait that is lacking in many companies now.

If you're in the area and in the market for a conversion give them a shout, I would recommend 100%

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JR -VW T5 Campervan Rebuild

Just had a rebuild on my VW T5 could not be more pleased with the results ! Safer, more comfortable, cleaner and more organised than before ! A fabulous job 😊 Could not recommend more highly 😊

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DM- Campervan Solar Panel Installation

Just had some work carried out by Stonewall leisure Chris was really helpful and the work that was carried out was done to very high Standard couldn’t recommend this company more than enough if you are looking for any work to be carried out on your campervan or van this is the company to go to 10 out of 10
Thank you
Chris

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IP - Day Van Conversion

I went to Stonewall Leisure as I had been let down by another company. As soon as I spoke to Chris I knew the near miss with the other company was a blessing in disguise.

Having bought the Van in early May, I wasn't actually sure what I wanted from my conversion, however after several discussions with Chris and taking his advice I settled on a Day van conversion instead of a full camper conversion - Fast forward to last night, (03/09/2020) and having picked the Van up, Choosing Stonewall Leisure has proved to be the right decision, I was blown away how much the van had been transformed. I am extremely happy with the end result and cannot recommend Chris and the Stonewall Leisure team highly enough.

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Vw van conversion rib bed 8a49229b b91e 4efc a3df 37a1de6f09e7

More Reviews from our Facebook Page

KLK - We are very pleased with excellent work carried out on our van and finished effect with attention to all details

CH - Chris was recommended to me as I was stood at Vw a couple of weeks ago.He fitted a tow bar for me. His service is second to none and guys like this with his work ethic are hard to come by.I would certainly and already have recommend Chris in the future Thanks again

DM - Just had reimo multirail and RIB Altair cupboard doors fitted by Chris at Stonewall. Really great chap to deal with, knowledgeable and great attention to detail.

TS - Quality, reasonably priced work done efficiently by Chris , thanks. Even hoovered up afterwards!

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Carpet lining campervan